For Research Purposes Only 99%+ HPLC Verified Purity Third-Party Lab Tested Certificate of Analysis Included For Research Purposes Only 99%+ HPLC Verified Purity Third-Party Lab Tested Certificate of Analysis Included
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Return & Refund Policy

Effective Date: April 5, 2026

At Peptide Caviar, we prioritize product integrity, quality control, and safety. Due to the sensitive nature of research-use-only products, all sales are final except in the limited circumstances outlined below.

By placing an order, you acknowledge and agree to this policy.

No Returns or Exchanges

  • All sales are final
  • We do not accept returns or exchanges once an order has shipped
  • This policy is necessary to ensure the safety, integrity, and authenticity of all products

Due to the nature of our products, we cannot verify proper handling once items leave our facility.

Damaged, Defective, or Tampered Shipments

If your order arrives damaged, defective, or tampered with, you must notify us within 48 hours of confirmed delivery.

To initiate a claim, you must provide:

  • Order number
  • Clear photographic evidence of:
    • Outer shipping box
    • Inner packaging
    • Product condition
  • A brief description of the issue

Resolution Process

Once submitted, we will:

  • Conduct an internal review
  • File a claim with the shipping carrier when applicable
  • Determine eligibility for a replacement or refund, subject to product availability and carrier findings

Incorrect Orders (Fulfillment Errors)

If you receive an incorrect item due to an error on our part:

  • Contact us within 48 hours of delivery
  • Provide your order details and supporting photos

We will:

  • Verify the issue
  • Ship the correct product at no additional cost, if approved

Refund Process

Approved refunds will follow these terms:

  • Issued only after claim validation and/or carrier investigation (if applicable)
  • Refunded to the original payment method only
  • Processing time: 5–10 business days, depending on your financial institution

Exclusions (Non-Eligible Claims)

We reserve the right to deny claims in the following cases:

  • Failure to report within the 24-hour claim window
  • Insufficient documentation (missing photos, packaging evidence, or order details)
  • Damage resulting from improper handling, storage, or use after delivery
  • Packages marked as delivered by the carrier but reported as lost or stolen
  • Refusal of delivery for reasons unrelated to damage or tampering
  • Unauthorized chargebacks or payment disputes initiated before contacting us

Shipping & Carrier Liability Disclaimer

  • Once an order has been transferred to the shipping carrier, the carrier assumes responsibility for delivery
  • We are not liable for delays, lost packages, or delivery issues caused by the carrier; however, we will assist in filing claims where applicable
  • Claims are subject to carrier investigation and approval

Research Use Only Disclaimer

All products sold by Peptide Caviar are intended strictly for:

  • Research, laboratory, and analytical purposes only
  • Not for human consumption, medical use, or therapeutic application

Any misuse of products voids eligibility for refunds or replacements.

Limitation of Liability

To the fullest extent permitted by law, Peptide Caviar shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Improper use or handling of products after delivery
  • Losses resulting from failure to follow product guidelines

Contact Information

To initiate a claim, contact:

Peptide Caviar
Email: contact@peptidecaviar.com

Agreement to Policy

By purchasing from Peptide Caviar, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.